Privacy Policy

Information We Collect

• Account information: your name, email address, phone number, password, and profile photo when you create an account.
• Order and transaction information: the products you buy, delivery addresses, order history, and your messages with stores.
• Payment information: you can pay cash on delivery or through FIB. FIB payments are completed inside the FIB app; we receive confirmation that a payment was made, but we never see or store your card, bank, or FIB login details.
• Location information: delivery addresses you save and, with your permission, your device location to help fill in addresses.
• Device and usage information: your IP address, browser type, device identifiers, and how you interact with the Platform.

How We Use Your Information

• To create and manage your account and verify your identity.
• To process your orders, arrange delivery, and handle returns and refunds.
• To communicate with you about orders, account activity, and customer support.
• To send you marketing messages and offers where you have agreed to receive them. You can unsubscribe at any time.
• To improve and secure the Platform, prevent fraud, and comply with legal obligations.

How We Share Your Information

• With vendors and stores: when you place an order, we share the details needed to fulfil it (such as your name, delivery address, and order contents) with the store you bought from.
• With delivery companies: we share your delivery address and contact details so your order can be delivered.
• With payment providers: when you pay through FIB, we share the information needed to start and confirm the payment with FIB.
• With service providers: companies that help us run the Platform (such as hosting, email, and analytics providers) under agreements that require them to protect your data.
• For legal reasons: when required by law, or to protect the rights, safety, and security of ALMARKAZ, our users, or others.
• We do not sell your personal information.

Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences (such as language), measure how the Platform is used, and improve your experience. You can control cookies through your browser settings, though some features may not work without them.

Data Retention

We keep your personal information for as long as your account is active or as needed to provide the Platform. We may retain certain information — such as order records — for longer where required for legal, tax, or accounting purposes.

Security

We use technical and organisational measures to protect your information, including encryption in transit and restricted access to personal data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Rights and Choices

• You can access and update your profile information at any time from your account settings.
• You can manage saved addresses, notification preferences, and marketing subscriptions in the app.
• You can delete your account from the profile settings. When you do, we remove your personal data, though we keep order records where required for legal compliance.
• To exercise any of these rights, contact us using the details below.

Children's Privacy

The Platform is not intended for children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will update the date at the top of this page and, where appropriate, notify you through the Platform.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

info@markaz.iq