Help & Support
Answers to common questions and how to reach the Almarkaz team.
Need a hand? Most questions about orders, delivery, payments, and your account are answered below. If you can't find what you're looking for, contact us and we'll be happy to help.
Contact us
Email our support team and we'll get back to you as soon as we can, usually within one business day.
Support hours: Saturday–Thursday, 9:00 AM – 6:00 PM
Frequently asked questions
How do I track my order?
Open “My orders” in the app or on the website and select your order to see its live status, from confirmation through to delivery.
What payment methods can I use?
You can pay cash on delivery or through FIB. Choose your method at checkout; for FIB, you complete the payment securely inside the FIB app.
Is my payment secure?
Yes. FIB payments are completed inside the FIB app, and we never see or store your card, bank, or FIB login details.
How long will delivery take?
Delivery time depends on the store and your location. You'll see an estimate at checkout and can follow your order's progress on its order page.
Can I return an item or get a refund?
Returns and refunds are arranged together with the store you ordered from. Contact us with your order number and we'll help sort it out.
I forgot my password. What do I do?
On the sign-in screen, tap “Forgot password” and follow the steps to reset it by email.
How do I delete my account?
You can delete your account from your profile settings, or follow the steps on our account deletion page linked below.